TowPlease is the customer-facing vehicle transport quote and booking engine powered and operated by GBW Freight.
GBW Freight manages transport coordination, carrier dispatch, customer records, payment processing, and operational support. References to TowPlease in these policies include GBW Freight and its operating infrastructure where applicable.
If a shipment is cancelled before a carrier or service provider is assigned, the booking payment may be eligible for refund less payment processing fees and any documented costs already incurred.
Refund eligibility depends on whether dispatch work has started, whether third-party costs have been committed, and whether cancellation occurs before carrier assignment.
After a carrier or service provider has been assigned, the booking payment may be non-refundable or subject to costs already incurred.
Charges may include carrier cancellation fees, dry-run fees, storage, documentation work, payment processing fees, and other committed out-of-pocket expenses.
Changes to vehicle condition, pickup or delivery access, route, timing, or equipment requirements may require a revised quote. If the revised terms are declined, refund eligibility depends on work completed and costs already committed.
Inoperable, oversized, modified, auction-release, or restricted-access vehicles may require additional equipment or charges when the submitted details do not match the vehicle at pickup.
Approved refunds are generally returned to the original payment method when possible. Processing timelines depend on payment providers and banks.
TowPlease or GBW Freight may deduct payment processing fees, administrative reconciliation costs, and verified out-of-pocket costs before issuing an eligible refund.
TowPlease is operated by GBW Freight, a DBA of Blanc Industries LLC. Contact us at quotes@gbwfreight.com.
