Terms of Service

Quotes, preliminary ranges, timelines, and availability are based on the information provided at the time of review. Rates may change if vehicle details, operability, location access, timing, fuel conditions, market conditions, or carrier availability change.

A written approved quote issued through the TowPlease and GBW Freight workflow controls over any preliminary calculator output, verbal estimate, or automated range shown before human review.

TowPlease is the customer-facing booking engine. GBW Freight operates the dispatch and logistics workflow and may use independent motor carriers, brokers, storage facilities, inspectors, or other third-party providers where appropriate.

Unless expressly stated in writing, TowPlease and GBW Freight do not guarantee exact pickup dates, delivery dates, transit times, carrier acceptance, or weather-sensitive movement windows.

Customers are responsible for providing accurate contact information, vehicle year, make, model, condition, pickup and delivery access, ownership or release documents, and any information needed for the carrier to perform the move.

Delays, additional charges, storage, dry runs, failed pickups, or penalties caused by incorrect or incomplete information may be billed to the customer.

Vehicle transport is performed by independent carriers selected through the dispatch network. Carrier credentials are reviewed before assignment, but traffic, weather, equipment, road access, and carrier operating decisions may remain outside TowPlease and GBW Freight's direct control.

Customers should inspect the vehicle and review the Bill of Lading at pickup and delivery. Damage concerns should be documented immediately with the carrier and reported to GBW Freight.